Due to reimbursement cuts, aging demographics and increasing quality standards, we are all required to do more with less. In that light, one of the largest cost drivers and opportunities in a healthcare organization are labor costs. Laboratory managers have an opportunity to maximize the efficiency of their human resources, however they are limited by timely and actionable performance data which can be mined, analyzed and shared. Balancing lab efficiency with ideal service levels has always been a challenge, but there is now a solution.
Organizations manage to specific key performance indicators (KPI), and the most successful ones share those KPIs across the organization to ensure focus and accountability. Solutions which actively monitor and share these KPIs in a timely manner across their teams are experiencing increased awareness, improved employee buy-in, enhanced visibility and accountability at all levels within the organization.
In addition, productivity reports can be extremely powerful in an organization. These tools can be used to not only identify issues and provide immediate feedback, but also to motivate and recognize employees. Accurate and transparent performance data enables organizations to recognize, reward, and empower employees. It helps identify members that need assistance, but also recognize high performers.
Active sharing and management of staff using metric-driven performance enables an objective evaluation of all your staff. Rewarding specific behaviors that drive the laboratory’s performance aid in making these behaviors permanent. By empowering teams with actionable data and feedback, they gain access to the information needed to drive continuous improvement and accountability.
Having access to data also enables management to identify and remove barriers for their team. An active dialogue is created from performance reports and it is critical for management to have answers for the challenges their employees face. Due to data mining challenges, we are often making anecdotal decisions today. What if it were possible to pinpoint exactly where processes are breaking down? What if staff members could identify problems and make real-time changes to increase productivity and reduce errors?
Viewics, a laboratory focused business intelligence solution, helps laboratories optimize productivity and performance. Viewics takes raw data and turns it into actionable insights which recognize, reward and empower resources across the laboratory.
As an example, out-of-the-box reports like Pathologist Slide Count By Sign Out Date & Specimen Class allow lab managers quick access to the data they need to effectively monitor the quantitative and qualitative performance of each pathologist by day, week, month, or year.