With Electronic Health Records (EHR), Health Information Exchange (HIE), ICD-10 and the myriad of other initiatives in the healthcare industry, IT teams are severely resource constrained. However, they are still relied on heavily to extract data from cumbersome information systems and create reports for the functional users. In addition, maintenance of these legacy business intelligence solutions and their associated databases is also very time consuming. Business Intelligence may be a priority for the operations team, but IT teams just don’t have time for it among all their other mandates.
More often than not, business intelligence solutions require that users have knowledge of SQL or other technical expertise to extract, share and drill down into information. Thus, the operations team is constantly requesting reports from IT departments to manage their daily needs. Due to the separation between the creation and the consumption of reports, there is tremendous inefficiency. IT may not be well versed with the exact functional context of a report request. Thus, even after the onerous process of having a report created, it is often sent back for additional edits. Once the operations user sees the data, it is also often the case that they discover that they really want something else or will require additional detail. This leads to a back and forth exchange between the operational and IT departments. This is not only time consuming for both parties, there are significant delays in accessing the information required and action may be taken too late. A quality solution puts analytics where it belongs by enabling the users of information and drivers of business decisions to access, drill down and take action on the information that matters most to them.
Running, managing and editing these reports requires a significant amount of time. For example, reporting tools such as Crystal that are often packaged with Health Information Systems often query the transactional database. Since the transactional database is not structured for analytics, these reports take hours, if not days to run. Often times, a runaway query or error is only identified after several hours. If there is a runaway query, there can be tremendous impact to performance of the information system itself, which IT has to also follow-up on.
Limited budgets and IT time/resources are often key challenges to adopting business intelligence solutions. These are challenges not only faced by healthcare, but also other industries. In light of these challenges, hosted or Software-as-a-Service (Saas) based software is growing rapidly. SaaS solutions minimize upfront costs incurred by the IT organization for software licenses, as well as infrastructure costs required to support the product. SaaS solutions are not only deployed with minimal involvement from IT departments, they also take away the support, hosting, maintenance, upgrades and training demands of the product on the IT department. Sensitive to the budget and resource constraints within IT departments today, SaaS solutions enable organizations to adopt the product with minimal time and resources.
With the demands of meaningful use, HIE and ICD-10 on IT resources, there is no light at the end of the tunnel. Quality healthcare IT talent is at a premium and educational institutions can’t train enough to keep up with the demand. At the same time, business challenges continue to intensify within hospitals and data is not only critical to managing these complex organizations, but the government is also demanding more sophisticated reporting and management. With Viewics Health Insighter, IT teams have found a solution which empowers their operational teams with the right analytics tools while letting IT focus on what is most important to them.
In the words of Gary Gill, Director of IT at PDL Labs, Cottage Healthcare System, “Viewics is one of the very few vendors that came in and did what they said they were going to do. Our IT team barely had to spend any time on the implementation. Viewics delivered on what they promised”. In a world where Hospital IT teams are being constantly tasked with new projects while already faced with limited resources, it is critical for vendors to be sensitive to their constraints. Viewics is a business intelligence solution which has been proven to save IT time while satisfying a critical business need.