By: Dianne Daniel
Waiting for pathology test results doesn’t only create anxiety for patients. It can also cause strain in the hospital laboratory, particularly when it seems clinical staff can never get ahead of the reporting backlog and really don’t understand why it’s there in the first place.
But what if it were possible to pinpoint exactly where things were breaking down? What if staff members could identify problem areas at a glance and make real-time changes to increase workflow while reducing errors and ensuring high quality results and service delivery?
At Grand River and St. Mary’s General Hospitals in Kitchener, Ontario, that what-if scenario is quickly becoming an evidence based reality.