SUNNYVALE, Calif., September 2013 — In the 2013 summer issue of The Canadian Journal of Medical Laboratory Science (CJML), Grand River Hospital (GRH) and St. Mary’s General Hospital (SMGH) in Kitchener, Ontario were interviewed about their experience with embracing lean & six sigma principles to maximize customer value and minimize waste within the lab. CJML interviewed Vince D’Mello, the Administrative Director at Grand River and St. Mary’s, in an effort to discover how they are embracing lean, business Intelligence and leadership to achieve process improvement in the laboratory.
According to Mr. D’Mello, GRH and SMGH applied Lean principles into their laboratory with the goal of improving TAT’s, eliminating backlogs, and increasing the adoption of lean thinking within each department. Some of the changes the GRH and SMGH teams identified would require increased transparency into their systems and operations, focused communications, teamwork, and collaborative mindsets to implement these lean principles successfully.
Viewics Health Insighter (VHI) is the business intelligence solution used by D’Mello, GRH and SMGH which provided transparency and insight into their workflows/volumes, TAT’s, and other key performance indicators needed to successfully manage these lean projects.
Read the full article “Embracing Lean, Business Intelligence and Leadership to achieve process improvement in the Pathology laboratory” and learn how Grand River Hospital (GRH) and St. Mary’s General Hospital achieved lean & six sigma by utilizing the business intelligence solution, Viewics Health Insighter.
Viewics, Inc. provides Business Intelligence and analytics solutions that enable healthcare organizations to drive enhanced operational, clinical and financial outcomes. The company’s flagship product, Viewics Health Insighter (VHI), is a cloud-based Software as a Service solution that provides individually targeted decision support solutions for Clinical and Anatomic Pathology Laboratories. Leveraging decades of healthcare and analytics experience, the VHI provides key metrics and insights that enable employees across the enterprise. Viewics provides a turnkey solution that automatically integrates with widely used Health Information Systems and drives a quick ROI for its clients by enabling information-based decision-making. Click here to watch a quick 2 minute video about Viewics, Inc.