We all make mistakes, phlebotomists & order-entry techs included. It is not uncommon for clinical laboratories to have collection and order-entry error rates that exceed 2.0% of the total count of requisitions. For a laboratory which receives 12 million requisitions annually, that equates to over 240,000 collection/order-entry errors that could have impacted your turnaround time (TAT) or even patient care.
Case Study on… A Lab’s Experience Utilizing Analytics and Business Intelligence to Improve Efficiency and Increase Profits Pacific Diagnostic Laboratories, LLC (PDL) is a full-service laboratory in Santa Barbara, California which employs more than 270 people. It operates three hospital laboratories, an outpatient laboratory and 17 patient service centers serving Southern California. Overall, PDL […]
One of the keys to staying competitive in today’s clinical laboratory and toxicology market is finely tuned customer service and operational efficiency. A physician or client’s concerns about turnaround times, requests for reflex testing, or questions about results can be challenging to respond to quickly and to the satisfaction of the client. Fortunately, with new business intelligence (BI) tools, laboratory managers are able to drive process improvement and respond to client question with hard facts and an information-based manner.
With Electronic Health Records (EHR), Health Information Exchange (HIE), ICD-10 and the myriad of other initiatives in the healthcare industry, IT teams are severely resource constrained. However, they are still relied on heavily to extract data from cumbersome information systems and create reports for the functional users. In addition, maintenance of these legacy business intelligence […]
In an effort to manage the complexity of today’s healthcare and laboratory environment, a business intelligence solution is critical to monitoring and managing key performance indicators driving growth, decreased costs and enhanced quality. To leverage their gold mine of business and clinical data, progressive clinical laboratory organizations, such as Pathology Associates Medical Laboratories (PAML) of Spokane, Washington, […]