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Finding solutions to problems

If you have a question about any of Viewics' products, this is the place! Please look through the selections here to find a solution to your problem. If you can't find it here, please let us know. You can also fill out the form below to submit information on your problem to our Support area.

StarFX Greetings Help

Find specific help information relating to StarFX Greetings, our newest product.

FAQ

Read the Frequently Asked Questions.

Tech Support

A great mechanism for getting assistance on a technical issue.

Compatibility

Check to see which software and hardware products are compatible with StarFX.

System Requirements

Find out the minimum and recommended system requirements.

Glossary

Definitions of terms related to our products and the industry.

Cookies

Learn about the cookies we use.

Refund Policy

Read about our corporate refund policy.

Submit Information to Support

First, describe the nature of the problem you are experiencing with the StarFX product:

What is your e-mail address? We must have this to respond to your request for assistance!

Have you successfully run video on your system before?
Yes
No

What is your configuration (cpu, camera, ram, etc):

What video application(s) are you running with our software?

Did the software install without any error messages?
Yes
No

Go to Start | Programs | StarFX | Video Recorder. Does Video Recorder show live video?
Yes
No

Does StarFX crash when it is run by itself or only when you have your video application running?
Yes, when run by itself
No, only when other video apps running

Go into the StarFX folder. Run AddInManager.exe. Does it load properly?
Yes
No

Run starfx.exe. Does it load properly?
Yes
No

Now run your video app. Does it load properly?
Yes
No

One final step to assist us in resolving your problem!

Using notepad, wordpad, or some other OLE-compliant editor, open up the file "StarFXMessage.log" that is found in the StarFX installation directory. Copy and paste the contents of this file into the following screen area.