Lab Business Intelligence White Paper

FREE WHITE PAPER

A Labs Experience Utilizing Analytics and Business
Intelligence to Improve Efficiency and Increase Profits

Pacific Diagnostic Laboratories, LLC (PDL) is a full-service laboratory in Santa Barbara, California which employs more than 270 people. It operates three hospital laboratories, an outpatient laboratory and 17 patient service centers serving Southern California. Overall, PDL performs over 12 million tests annually.

PDL White Paper

Like most laboratories in the U.S., PDL faces significant pressures in the marketplace. These pressures include competition from national reference laboratories like Quest Diagnostics and LabCorp, both of which have large facilities on the California coast.

This white paper discusses how clinical laboratories, Pacific Diagnostic Laboratories included, face tough competition and an even tougher reimbursement environment. As a result, PDL was interested in potential methods to improve clinical, financial, and operational efficiencies. This led to consideration and evaluation of a lab-specific healthcare analytics and business intelligence (BI) tool to meet those efficiency goals. In November 2010, PDL implemented a SaaS-based business intelligence solution, Viewics Health Insighter (VHI). This white paper profiles how three different types of BI users at Pacific Diagnostic Laboratories use Viewics Health Insighter to meet those clinical, financial, and operational goals.

You will learn:

How BI solutions are changing the way laboratories operate.
The impact BI solutions have on a laboratory managers workflow.
How quality systems analysts use BI to monitor and improve quality.
How business intelligence impacts laboratory IT resources.
The impact BI solutions have on a laboratory managers workflow.

Introduction
Chapter 1: Laboratory Manager Perspective
Chapter 2: Quality Systems Analyst Perspective
Chapter 3: Laboratory IT Director Perspective
Conclusion